Returns Policy

Goods are not sold on a trial basis. Customers should check specifications and suitability before ordering. PD Catering does not warrant the suitability of goods for specific applications.
Goods supplied to you by special order, that are not listed in our catalogue or website may not be returned unless they are faulty or damaged on delivery.

Goods which have been incorrectly ordered or are unsuitable will only be accepted for return with prior approval from PD Catering. Returned goods will only be accepted within 7 days of delivery, if they are correctly packed in the original packaging, with original manuals and have not been used. A restocking charge of 25% will be levied on all such goods. Any refunds necessary will be processed within 7 working days all refunds are at the discretion of PD Catering Ltd.

Goods may not be returned without prior authorisation and a Goods Return Authorisation number from PD Catering. This can be obtained by contacting our customer service team on 01204 382800

Customers are responsible for returning goods, ensuring returned goods are suitably packed and obtaining necessary proof of delivery and receipt.